Complaints Policy

Complaints Policy

Complaints Management

  • The Editor-in-Chief receives and acknowledges all comments and complaints submitted.
  • Complaints are reviewed by the Editor-in-Chief or Managing Editor and are handled, investigated, and resolved as promptly as possible.
  • The journal’s editorial board is encouraged to provide recommendations to improve the complaints system and discuss them with journal staff.

Objectives of the Policy

  • Ensure complaints are addressed in a fair, transparent, and effective manner.
  • Enable journal management to respond to issues raised by complainants promptly and efficiently.
  • Enhance authors’ confidence in the journal’s processes.
  • Provide opportunities to improve journal quality, services, staffing, and complaint-handling procedures.

Submission of Complaints

Complaints can be submitted via: