Obstacles to the application of total quality management and ways to improve it from the point of view of students of the History Department in the College of Education for Girls at the University of Baghdad

Abstract

The research aims to know the obstacles to the application of total quality management and ways to improve it from the point of view of the students of the History Department in the College of Education for Girls at the University of Baghdad. The research community consisted of all the students of the College of Education for Girls at the University of Baghdad, whose number is (3313) students. The researcher randomly chose a basic sample of (95) students from the History Department. The questionnaire was adopted as a tool to achieve the goal of the research, as its validity was extracted by presenting it to a group of specialists in educational sciences.During its presentation to a group of specialists in educational and psychological sciences and history, and its stability by relying on the Cronbach's alpha equation method, as its reliability coefficient reached (95.6). To show the results of the research, the statistical methods were used (Cronbach's alpha equation, Fisher's equation, and percentile weight), as the results showed that there are a number of real obstacles in the application of quality, which are (19) items; The data also indicated the existence of unreal obstacles in the application of quality, which were diagnosed from their point of view and considered not achieved in the light of the approved standard (3.00), which is (16) items out of the total number of items of the tool amounting to (35) items. In light of that, the researcher made several conclusions, recommendations and proposals. .